For returns and refunds for online orders, We expect the customers to bring the products in store or ship the products back to us. For shipping the product back, It is important that you carefully follow the instructions below in order to ensure you can receive your refund.
For refunds that are shipped back to the bookstore, the shipping fees are the responsibility of the customer.
Step 1: Contact us about your return
You can contact us using the contact us form and let us know about the item you want to return or exchange.
Please wait for a confirmation from us before shipping the product back to us.
Step 2: Ship the item back to us
Use the address provided below:
Step 3: Prepare your shipment
Include your order number. If you have multiple items, they can be sent together. Ensure your parcel is securely packed, wrapped and reinforced. Affix the return label to your parcel.
Step 4: Send your items by the refund deadline
Please reference the refund policy and allow for the additional time needed to ship the item back.
Once we have received your items, please allow 3 to 10 business days for us to process your refund.
